Business related

You can view invoices/credit memos (last 12 months) and pay outstanding balances online after logging into our website.

View My Invoices:

• Step1. Login to Website
• Step2. Go to My Account, select Account Balance
• Step3. View invoices, credit memos, and outstanding balances (up to 1 year).
• Step 4. To make a payment, click Pay Now, select the invoices, enter your payment details, and submit.

If you need further assistance, please contact Accounts Receivable at 1-800-363-2876 or [email protected]. Our billing department will be happy to assist you.

• With login: Go to My Account, then visit Account Balance. Click Pay Now, select the invoices you wish to pay, enter payment details, and submit.
• Without login: If you know your customer number (starting with "C"), go to Pay Invoice. Enter your customer number and customer details to view your outstanding invoices. Then select the invoices, enter your payment details, and submit.

If you need further assistance, please contact Accounts Receivable at 1-800-363-2876 or [email protected]. Our billing department will be happy to help.

Our Customer Service team can assist you—email [email protected] or call 1-800-363-2876.

Please have your clinic name and account number handy (if available).

You can also reach the right department directly:

• Book a meeting with a sales team member: Book a meeting
• DSO Account Manager: 1 905 813 8090 ext.196 or [email protected]
• Emergency Kits & Drugs Manager: 1 905-813-8090 ext.195 or [email protected]
• Perio Sales Account Representative: 1 905 813 8090 ext.207 or [email protected]
• Accounts Receivable: 1-800-363-2876 or [email protected]

You can find webinars directly on our website:

• Go to the Education tab in the top menu, or click Products, select Education.
• Explore our 3 types of webinars.
• Choose one and click the Access the Course button under it.

You’ll be redirected to our Education Portal.

To view any webinar in the Education Portal:

• If you already have an account, just login with your credentials.
• If not, please create a new Education account first.

• Earn 1% back on every $100 dollar you spend.
• Get $10 Welcome Points when you sign up.
• Special promotions may also give you bonus points.

Read details

• Add items to your cart.
• At checkout, you’ll see the option to use your Reward Points.
• When selected, your entire available points balance will be applied to the order.
• Partial redemption isn’t available — points are always used in full.

• Login to your account.
• Go to My Account
• Reward Points

HANSAmed offers a conditional return option on all unused and unopened products (excluding Schedule F and other ethical or prescription drugs as well as regulated Class 3 and 4 medical devices), excluding shipping, restocking fee of 20%, and handling charges, provided that the procedures below are followed. In order to invoke the conditional return option, the HANSAmed Customer Care Hotline should be notified at 800-363-2876.

To return an item, please fill out the form with as much detail as possible. Once received, our customer engagement team will reach out to you.

• Return Request Form
• Formulaire de Demande de Retour

For more details, visit HANSAmed's Terms and Conditions.

If the package looks to be damaged, or unacceptable, please contact HANSAmed right away at 1- 800-363-2876.

For more details, visit HANSAmed's Terms and Conditions.

Shipping fees cover the costs of delivering products with necessary precautions and temperature control measures to ensure they arrive safely.

These fees vary depending on the type of product and the customer’s location, which is why they are kept separate from product prices.

In terms of timing, our team members will inform you if we cannot ship your order on the specified date due to cold weather conditions.

Delivery times depend on your location and the shipping method selected. For specific delivery estimates, check your order confirmation or contact customer service.

• Ontario and Quebec (main cities): 1-2 business days
• All other provinces: 5-7 business days

While HANSAmed strives to ship products promptly, unforeseen circumstances may affect the suggested delivery times. Please keep in mind that shipping times may vary.

The Citagenix website is intended for customers outside Canada.

You can access our French product catalog by visiting the HANSAmed's Promotions Section. Simply click on “French Flyer” to view the monthly promotional catalog, which includes detailed product information.

Find our current promotions in the Promotions section where, you can access our Monthly Promotions Catalogues (available in English and French) and sign up for our newsletter (located in the footer) to receive regular updates about our products, promotions and other valuable information.

Do you have a promotion code?

Do you have a gift card?

• Sign Up Now
• Need more help? please email at [email protected] or call at 1-800-363-2876

• RESET PSSWORD

• Sign Up

• Please check your inbox or junk folder for an email with the subject: “HANSAmed Limited – Email validation.”
• Open the email and click “Click Here” to validate your account.

• Open the email,
• Copy the token,
• Paste it into the login screen without refreshing the page.

• Choose Contact Support.Call us at 1-800-363-2876 or email [email protected]

Having trouble at checkout? Don’t worry — let’s fix it together.

• I can’t go to next page after clicking PROCEED TO CHECKOUT: Please make sure you’ve checked the box: I agree with the terms of service and I adhere to them unconditionally (read).
  - You’ll find this message just above the PROCEED TO CHECKOUT button at the bottom of the checkout page.
• I clicked PROCEED TO CHECKOUT but can’t reach payment page: After clicking PROCEED TO CHECKOUT, you may see a Missing anything? page.
  - If you don’t want to add extra items ? just click CONTINUE at the bottom.
  - If it says No Previous order history, you can still just click CONTINUE.
  
• Next, you’ll be redirected to the Payment page where you confirm your Billing Address. If your Shipping Address is different, please add it before continuing.
• After selecting your Billing Address, choose your Shipping Type, then click NEXT.
• On the next screen, choose your Payment Method (Credit Card or Purchase Order). If you have Reward Points, you can choose to redeem your entire available points.
• You’ll now be taken to the Payment page. Enter your payment information, then click CONTINUE.
• Almost done! You will see your Order Summary. Please review carefully. If everything looks correct, click CONFIRM to complete your order.

If you need further assistance, please contact customer service at 1-800-363-2876 or [email protected]. Our Customer Service department will be happy to assist you.

Please check before completing checkout:

• Enter your promotion code in the Promo Code field.
• Enter your gift card code in the Gift Card field.
• Codes must be valid and not expired.

If you need further assistance, please contact customer service at 1-800-363-2876 or [email protected]. Our Customer Service department will be happy to assist you.

If your payment isn’t processing:

• Make sure your card details are entered correctly (number, expiry, CVV).
• Try a different payment method (Visa, MasterCard).
• If it still fails, please contact your bank — sometimes security checks block online transactions.

Still stuck? Our team can assist.

If you need further assistance, please contact customer service at 1-800-363-2876 or [email protected]. Our Customer Service department will be happy to assist you.