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Accessibility

At HANSAmed, we strive to ensure everyone is treated fairly and with respect. Part of that is ensuring we provide excellent customer service to people with disabilities. Quality and service excellence is of paramount importance to us at HANSAmed.

Under the Accessibility Standards for Customer Service (Ontario Regulation 429/07) of the Accessibility for Ontarians with Disabilities Act (AODA), HANSAmed is required to establish a policy governing the provision of its goods and services to persons with disabilities. Our policy provides guidance on the following areas:

• Communication and Assistive Devices

• Use of Service Animals and Support Persons.

• Temporary disruptions to goods or services.

• Receiving and responding to feedback on how services are provided to people with disabilities.

• Outlines training/learning expectations of staff

To receive a copy of HANSAmed’s policy on Customer Service and Accessibility, and or any other relevant processes in text or alternate format, please fill out the form below or contact our Human Resources Department at 905-813-8090 ext 505 or email humanresources@hansamed.net.


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